Welcome to Elevated. I'm Brandy Lawson. When was the last time you bought something for one reason only to discover it solved three other problems you didn't even know you had? Well, that's what we're talking about today. Those unexpected secondary benefits of software that never show up in the features list, but could end up transforming your business. Most kitchen and bath businesses make software decisions based on solving one specific pain point, but the smartest firms look beyond the obvious and consider the entire ecosystem of benefits a solution might bring. Today we're uncovering those hidden gems. Secondary benefits fall into several categories, and they're often worth more than the primary reason you purchased the software in the first place. First, there's what I call the process Revelation. New software forces you to examine your workflows. One design firm implemented project management software to track deadlines, but ended up completely revamping their client onboarding process after seeing inefficiencies they'd never noticed before. The result, client satisfaction scores jumped 30% and they saved nearly four hours of administrative time per project. Then there's the data gold mine. Modern software captures information, allowing you to look for trends and see patterns in A CRM. Knowing the sources of your leads enables you to recognize valuable partners or double down on ads that produce results in project management software. You can start to build timeline templates based on average duration of projects in the last three months. Third is the unexpected integration benefit software designed for one purpose often connects with other systems in ways that create entirely new capabilities. Accounting software integrated with A CRM can allow automatic flagging of clients with payment issues before booking new design consultations, saving them thousands in potential di bad debt. Fourth, there's team satisfaction. The right software doesn't just make processes more efficient. It makes jobs more enjoyable when designers can focus on design rather than administrative. Busy work retention improves reducing designer turnover from 20% to under 5%. After implementing better systems can save approximately$25,000 per retain designer in recruiting and training costs. Finally, there's the Scaling Enabler benefit Software that works for your current size might actually remove barriers to growth you didn't even realize existed. A kitchen and bath firm I advise, went from managing 16 concurrent projects to over 60 and only added a drafter after they implemented some comprehensive project management software, a capability expansion they hadn't even anticipated. The key is to look beyond the feature list and ask how might this change our entire business ecosystem? That's where the real value lies. Let's look at a practical example. A cabinet retailer implemented AI meeting recording software to create accurate documentation of client requirements. The obvious benefit was better requirement tracking and enabling designers to be fully present in meetings. But here's what they discovered. Over time. First designers were reviewing the recordings to catch subtle client reactions to different design elements, helping them to tailor subsequent presentations to client preferences. And reduce revision cycles. Next, the marketing team extracted client testimonials and genuine reactions from the recordings with permission of course, for case studies, creating more authentic marketing materials that resonated with prospective clients. Third project managers shared specific recording segments with contractors to clarify complex installation requirements, eliminating the telephone game of information transfer, and then the firm began offering a premium design journey package where clients received edited highlights of their project from initial concept discussions through to completion, creating an emotional connection to the process. And finally, new designers used the recorded meetings as training material, accelerating their understanding of client communication techniques and learning from the firm's most successful salespeople. None of these benefits appeared on the ROI calculation. They initially used to justify the purchase, yet collectively they delivered more value than the primary benefit they had targeted. This week I challenge you to try thinking like a treasure hunter. Go to fiery effects.com/choose and download the worksheet. Pick a software solution you've recently implemented or are considering, and brainstorm at least five potential secondary benefits beyond the primary problem you're trying to solve. Ask yourself these questions. How might this change how we communicate internally or with clients? What new services could this enable us to offer? Could this data help us make better business decisions? How might this impact team satisfaction or retention? And could this remove barriers to scaling our business? Next week, we'll shift gears and look at future proofing your software choices so they grow with your business instead of becoming limitations. If you've experienced unexpected benefits from software in your design business, I'd love to hear about it. Send me a message or leave a comment wherever you get your podcasts.